Frequently Asked Questions
Everything you need to know about our salon-grade hair care products and services.
What makes Cocco Hair Professional tools different from consumer brands?
Our tools are engineered with salon-grade technology, featuring high-torque brushless motors and precision-engineered blades designed for continuous professional use and superior durability.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your tools sooner.
Do your products come with a warranty?
Yes, all Cocco Hair Professional electronic tools come with a limited 1-year warranty covering manufacturing defects and mechanical failures under normal professional use.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. For hygiene reasons, tools that have been used on hair cannot be returned unless they are defective.
How do I maintain my Cocco clippers and trimmers?
To ensure longevity, we recommend cleaning the blades with a brush after every use and applying 2-3 drops of clipper oil daily to reduce friction and heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.